In case you experience login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.
Mac usb port not recognizing device. First, close Premiere Pro and/or After Effects before deleting any of the files.
Mac Where Is The Adobe Premiere Pro Preference Located On The Map
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Deleting the cache
Mac
- Select the Finder menu > Go > Go To Folder..
- Paste:
~/Library/Caches/CSXS/cep_cache/
- Delete all folders that contain
com.frameio.panel
.
Examples:
AEFT_14.0.1_com.frameio.panel or PPRO_10.3.0_com.frameio.panel
PC
- Navigate to
C:/Users//AppData/Local/Temp/cep_cache/
- Delete all folders that contain
com.frameio.panel
.
Examples:
AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panel - Please restart your computer to complete the process
PC
- Navigate to
C:/Users//AppData/Local/Temp/cep_cache/
- Delete all folders that contain
com.frameio.panel
.
Examples:
AEFT_14.2.1_com.frameio.panel or PPRO_11.1.2_com.frameio.panel - Please restart your computer to complete the process
Mac Where Is The Adobe Premiere Pro Preference Located Location
Deleting the preferences
Mac
Mac Where Is The Adobe Premiere Pro Preference Located Today
- Select the Finder menu > Go > Go To Folder..
- Paste:
~/Library/Application Support/Frameio/
- Delete the
Frameio
folder if it exists
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Mac Where Is The Adobe Premiere Pro Preference Located One
- Navigate to
C:/Users/YOUR-USER-NAME/AppData/Roaming/
- Delete the
Frameio
folder if it exists